* The delivery of rooms is at 3:00 pm and the departure is at 11:00 am, with a maximum tolerance of 1 hour; Otherwise the total of 1 additional night will be charged * Per room, the maximum capacity is 4 people, adults or minors. * Children of 12 years are considered adults. * Pets are not allowed except for guide dogs (with certificate) for the blind. The hotel is "smoke free" * No smoking in the rooms, balconies and corridors of the hotel, in case of doing so a fee of $ 250 USD will apply. The reservation without bank deposit is a reservation NOT GUARANTEED, therefore the Hotel will have the right of cancellation or reduction of the reserved rooms if required. No Show in Low Season: 1 night charge, and the rest deposited is as a credit balance to be used during the current year in a new reservation, freeing the room and the Hotel Santa Cruz Huatulco from all responsibility to guarantee the client the consecutive nights to the No Show. * No Show in High Seasons, Bridges, and New Year: full charge of stay. No cancellations or refunds apply. * Time limit for cancellation in individual reservation in low season is: 72 hrs before 15:00 hrs on the day of arrival, MEXICO CENTER HOURS otherwise, the charge of 1 night is exercised. * Time limit for cancellation of individual reservations for High Season, Bridges and New Year's Eve: 15 days before 3:00 p.m. on the day of arrival to reschedule your reservation, otherwise the total charge of the reservation will be charged. reservation.